Privacy Policy

1. Introduction

Twecho ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personally identifiable information, such as:

• Name, email address, and contact information
• Billing address and payment information
• Phone numbers and communication preferences
• Account credentials and API keys

Usage Data

We automatically collect information about how you use our services:

• API usage patterns and call logs
• Message content and metadata (when necessary for service delivery)
• Device information and IP addresses
• Browser type and version

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our communication services
• To process transactions and send billing information
• To communicate with you about your account and services
• To improve our services and develop new features
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal requirements, court orders, or government requests
• To protect our rights, property, or safety, or that of our users
• In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• End-to-end encryption for sensitive communications
• Regular security assessments and penetration testing
• Access controls and employee training on data protection
• Secure data centers with 24/7 monitoring
• Regular backups and disaster recovery procedures

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Withdraw consent for marketing communications

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: